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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Euphiegenia B

Euphiegenia B

September 30, 2024

5  out of  5
rating by Euphiegenia B
"Kimberly is wonderful! She is so cheerful and communicates very well when I had a few insurance questions. It's hard to find people with a demeanor like that these days. Thank you!!"
We responded:
"Thank you for the five-star review. I am glad to hear your experience. Kimberly certainly takes customer service very seriously. thank you for insuring with us.- Jim "
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Katie Brogna

September 20, 2024

5  out of  5
rating by Katie Brogna
"Sheila Garrett is the best!! Everyone in the Jim Register office is amazing!"
We responded:
"Katie, Thank you for the five-star review. In our world of call centers and programmed telephone responses, we try hard each day to remember personal service is what made State Farm and my office special. Sheila and the entire team work to make sure the customer is number one. We appreciate you. - Jim "
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david cain

September 17, 2024

5  out of  5
rating by david cain
"I have been with Jim Register State Farm for more than 20 years. The person I generally deal with is Shelia Garret who has always provided professional and friendly service, who has my full trust. I am confident that Jim Registers office is looking for my best interest. Great work and team."
We responded:
"David, Actually I think the number is closer to thirty years! Your loyalty and association with State Farm and my Agency is very much appreciated. Thank you for the kind words and your confidence in Sheila. Looking forward to many more years to follow. We are here for you. - Jim "
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pally dilip

September 13, 2024

5  out of  5
rating by pally dilip
"The reception is so good and I could get my work done without any inconvenience. Trisha was such a great help… Thanks"
We responded:
"Father Pally, Thank You so much for the five-star review. We are glad to hear we made life more convenient. Trisha works hard to make sure each and every customer gets first class treatment. We appreciate your business! - Jim"
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P V

September 12, 2024

5  out of  5
rating by P V
"Trish at State Farm is always prompt at helping me with any of my requests. Highly recommend!"
We responded:
"Thank you for the five-star review and you vote of confidence for Trisha. She works hard every day to deliver the promise. Thank you for insuring with us. - Jim "
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Jason Sizemore

September 10, 2024

5  out of  5
rating by Jason Sizemore
"The TEAM is the BEST!!! They have been taking care of my insurance needs for 15+yrs."
We responded:
"Jason seems like yesterday when we first began doing business. Thank you so much of the wonderful review. We look forward to being your go to insurance office for a long time to come. -Jim "
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Cynthia Ellison

September 10, 2024

5  out of  5
rating by Cynthia Ellison
"This company has been so good to me. Ms . Sheila and great people work at State Farm are the best ever. Thank you all so much. Ms. C. Ellison ❤️"
We responded:
"Thank You Cynthia for the five-star review. Sheila and the entire team work hard each day to meet the needs of our valuable customers. We appreciate you and look forward to being there for all your insurance needs. "
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Pablo Sega.

September 9, 2024

5  out of  5
rating by Pablo Sega.
"Good experience with the Jim Register office. Kimberly always do a great job when I need assistance."
We responded:
"Pablo, Thank you for the five-star review and kind comments about Kimberly. Customer Service is a focus in our office. Thank You for insuring with us. - Jim "
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Tom Hood

September 6, 2024

5  out of  5
rating by Tom Hood
"Great working with Trisha. Quick response when I need it and always has an answer for me."
We responded:
"Tom, Thank You for the five-star review. Trisha is an asset to our TEAM. We appreciate your kind words and you association with State Farm and our office- Jim "
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Carrie Jones

September 6, 2024

5  out of  5
rating by Carrie Jones
"Jim and his team are tops! Jim helped us with our first on-our-own auto policy before our kids were born. The kids are now in their late 20’s and know that the Register team is there for them too. Jim’s office has helped us through claims, adjustments, changes in life, and all with the same dedication to his clients that Jim had during that first meeting. Trisha Iglesias on Jim’s team has happily helped us make insurance updates as life has changed over the last 6+ years. So many changes ;) and all made a little easier with Trisha’s guidance and knowledge. Thanks, Jim, for putting together a great team to grow and change as your clients grow and change. And as I’ve told Trisha many times…You are AWESOME!"
We responded:
"Carrie, Thank You for the five-star review. I appreciate the fact we have all grown as a Customer and Agency TEAM. It has been great to know you for all the many years. We look forward to working with the next generation. Trisha keeps us all young! - Jim "
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kate R

September 6, 2024

5  out of  5
rating by kate R
"I’ve worked with the team at this agency for over 20 years and have found the agents to be knowledgeable and helpful. Many thanks for all of their help over the years."
We responded:
"Kate, yes, we go back a long way! Thank you for your confidence in State Farm and my Agency. - Jim "
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Barbara Haraldson

September 4, 2024

5  out of  5
rating by Barbara Haraldson
"Kimberly Lazo is fantastic!! I have a 16-year-old daughter who just started driving and Kimberly eased my mind through this entire process of the insurance!! What a wonderful staff thank you so much!!"
We responded:
"Barbara, Thank You for the kind remarks about Kimberly. I am fortunate to have a team that really goes the extra mile and genuinely cares about the customer. -Jim"
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Theresa Whyte Gilbert

September 4, 2024

5  out of  5
rating by Theresa Whyte Gilbert
"The best insurance office in NE FL!!! Kim Lazo is so good to us, just what we needed."
We responded:
"Thank You Theresa! We value your opinion and appreciate you insuring with us. "
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Michael G Boyle

September 4, 2024

5  out of  5
rating by Michael G Boyle
"Kimberly is great... I am a Realtor/Property Manager and it is difficult keeping tenants on board with Renter Insurance. I know if I can get them to call Kimberly it's as good as done and I get the documents I need. Thanks for all the hard work Kimberly!"
We responded:
"Michael, Thank You very much for the five-star review and your confidence in Kimberly. We sincerely appreciate your business and the referrals. "
Profile photo of Theresa Whyte Gilbert

Theresa Whyte Gilbert

July 16, 2024

5  out of  5
rating by Theresa Whyte Gilbert
"Best agency I have worked with in Jacksonville!!!"
We responded:
"Thank You so much for your five-star review, Theresa! It's fantastic to hear that you experience with our agency won your vote of confidence as the best in Jacksonville. Our team strives to provide you with impeccable service. Your feedback is greatly appreciated We look forward to working with you. Jim "
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Gilberto Garcia

June 13, 2024

5  out of  5
rating by Gilberto Garcia
"I would like to thank Jim Register and his team, specially Trisha Iglesias, for taking the time to find our policies and listening to our needs. The key to this review and what set them apart is that Mrs. Iglesias took the time to explain our insurance policies. Thank you!"
We responded:
"Gilberto: Thank you so much for your five-star review, Gilberto! We strive to listen and personalize our services to meet your needs. Your feedback is greatly appreciated, and we look forward to serving you in the future. Thanks again for being a member of our State Farm family! – Jim"
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Savannah Monti

May 10, 2024

5  out of  5
rating by Savannah Monti
"Needed to lower my coverage & Kimberly was quick & efficient!"
We responded:
"Thank You Savannah, We pride ourselves on Outstanding Customer Service. Kimberly does it well! Thank you very much for the five star review and Thank you for being a loyal customer to State Farm and my Agency"
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Eric White

April 25, 2024

5  out of  5
rating by Eric White
"I have been with Jim Register for about 20 years and only have the best things to say about him, his operation and State Farm as my insurance company. On numerous occasions my main point of contact, Trisha Iglesias, has reached out to suggest ways to save money or given me great advice as I moved from a homeowner to a landlord. I recommend anyone to partner with this team for your insurance needs."
We responded:
"Eric, WOW! Thank you for the Five Star review. Customer service is my hot button. Trisha is a Rock Star in our office. Thank you for the kind words. We sincerely appreciate your business. "
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Alberto Torres

March 8, 2024

5  out of  5
rating by Alberto Torres
"Kimberly was a wonderful person to speak with and solved my issue."
We responded:
"Thank you, Alberto, for the wonderful review! We’re very lucky to have Kimberly on the team, and we’re so glad she was able to help you! - Jim"
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Courtney Jordan

February 29, 2024

5  out of  5
rating by Courtney Jordan
"Kimberly was very professional and took the time to make sure all my questions were answered. Great customer service!"
We responded:
"Courtney we are so glad to hear of your positive experience with our office, especially with Kimberly. We are here to provide you the help you need, whenever you need it. "
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John Jack M

February 26, 2024

5  out of  5
rating by John Jack M
"I recently was involved in Auto accident. The Jim Register agency Team in Jacksonville Fl, from the time it happened until everything was resolved regardless of whom I talked too they always made sure that everything was taken care of. It not very often in today time, that a whole staff goes the extra mile for their customer. Thank You. John (Jack) Mesh"
We responded:
"Thank you for the five-star review John. We are thrilled to have you on board as a member of our State Farm family. I am glad to hear our team was able to assist when you needed us most. Feel free to reach out to us anytime. - Jim "
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Janet

February 26, 2024

5  out of  5
rating by Janet
"Jim Register's State Farm Office has covered my insurance needs for years. Both Jim and his staff provide quality customer service, and make everything as easy as possible. I highly recommend their office for your insurance needs."
We responded:
"Thank You for the stellar review, Janet! We are all about leaving our customers with a great experience. I am glad our team was able to assist you; exceptional customer service is what we strive for, so your feedback means a lot to us. "
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Bill Gilmore

February 26, 2024

5  out of  5
rating by Bill Gilmore
"Agents are friendly and very helpful. Great place to do business with."
We responded:
"Bill thank you so much for sharing your experience with our office. We are happy to hear we were able to provide you with friendly service and detailed explanation! We appreciate your support. - Jim "
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Deborah Hansen

February 19, 2024

5  out of  5
rating by Deborah Hansen
"All I have to do is ask ONCE and my request is quickly fulfilled! They offer a level of customer service that is not often seen anymore. Sheila is wonderful to work with. Thanks you to The Jim Register Team!"
We responded:
"Deborah, thank you so much for sharing your experience with Sheila! We're happy to hear that she provided you with such great personalized assistance. Our team takes great pride in delivering exceptional service, and we're delighted to hear the interaction with Sheila made your experience seamless. If you ever need support. please let us know!"
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Amy Williams

January 11, 2024

5  out of  5
rating by Amy Williams
"I have been working with Sheila for years and the team steps up to help as well. They are all professional and patient with all the many questions over the years; especially now that I have teenage drivers."
We responded:
"Hi Amy, thank you so much for your fantastic five-star review! It’s great that you've been a part of our State Farm family for years and have had a positive experience with Sheila and our team. We understand that navigating the world of insurance, especially with teenage drivers, can be a journey filled with questions. We're here to provide the patient support you need every step of the way. If you ever have more questions or need assistance, feel free to reach out. Safe travels! - Jim"